COVID 19 Update 24^th March 2019

 

We are immediately reducing our work to Emergency Care Only

 

The current stay at home advice is ongoing, therefore we are putting these plans in place for the next 4 weeks but will reassess as government advice changes

 

• Emergency Care is consider to be incidents affecting your pet’s welfare or quality of life.

 

• Porthcawl, Port Talbot and Pontyclun branches will be closed from Wednesday 25^th March. Emergency Care will continue from our Bridgend Hospital.

 

• The doors will be locked, therefore we request that you ring to arrange an emergency appointment. When you arrive please ring the intercom.

 

• Our normal consult fees will apply Monday to Friday 8am – 6pm. Out of hours fees will apply after 6pm. 

 

• We will be actively postponing 
  • Boosters and Kennel cough vaccines
  • Neutering
  • Nail Clips
  • Anal Gland
  • Repeat medication health checks – depending on clinical condition

 

• Flea and worm prevention will not be prescribed for the next 4 weeks as this is not considered essential. However for clients on our health care plan if you have zero products at home then please contact us.

 

• Repeat Prescriptions – we ask that clients continue to order as normal, our vets will continue to prescribe with the same “prescribing rules” and we will still require 72 hours to order the medicines in for you.
• After the vet has prescribed the medication one of our team will call you to process payment over the phone and arrange a collection time, this is to ensure low numbers in our waiting room.

 

• Clients who are “Shielding” will be assessed on a case by case basis regarding any required treatment and medication needs. Rest assured we will help as much as possible.

 

 

Please ensure you closely follow the current government advice at https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response

To ensure your safety and that of our staff while enabling us to continue to care for your pet we would request that you take the following steps.

1. Do not visit the practice if your household is currently self-isolating.

2. If your pet is attending an appointment at the practice, he/she can only be accompanied by one person.

3. If the pet is from a self-isolating household please make our team aware of this to ensure they can take the appropriate precautions and ensure that the pet is brought to us by a third party e.g. friend, neighbour etc who is not self-isolating.

4. When you visit us please be aware visiting your vets, please use hand sanitiser and wash your hands where possible when you arrive and leave the practice.

5. While you are in the practice please try to maintain a safe distance from people while waiting in reception for your appointment and please limit all physical contact.

 

Thank you for your understanding and co-operation.

 

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