Q - How do I contact you in an emergency?
A - Simply call 01656 653918 and you will be able to speak directly to our emergency clinical staff. For security during the night, entry is not allowed without having telephoned in advance. Please note; for security and training purposes all calls are recorded.
Q – Where do I need to go to in an emergency?
A – All of our emergencies are seen at our Bridgend Hospital.
Q - Can I just telephone for advice?
A - Of course we will be happy to help with any urgent enquiries. For routine appointments and general enquiries, however, we kindly ask that you call during normal opening hours (8am-7pm Mon-Fri; 8.30am-4pm Sat).
Q - Who will be treating and looking after my pet?
A - Our night staff are dedicated night nurses and vets who also form part of our well respected day team. All of our night vets are experienced surgeons, should your pet need an operation or urgent procedure during the night.
Q - Can the vet come out on a home visit?
A – We are happy to come to your home for end of life care, we understand that euthanasia at home can be less stressful for your pet. However sick or injured pets are much better being treated at the hospital where we have access to all our medicines and equipment. Out of hours it is difficult for the nurse and vet to leave the hospital as there are inpatients requiring care and they must be there for other emergencies.
Q - How do I pay and what is the cost?
A – Fees depend on the level of care that your pet requires. For routine procedures please see our price list listed under services. More complicated investigations and/or treatment will require a veterinary consultation to decide a treatment plan and provide you with an estimate of cost. Please note that full payment is required at the time of your pet's discharge, or time of treatment if the animal is not admitted.
Q – What happens if I cannot afford treatment required for my pet?
A – Please discuss this with us at the earliest opportunity, as there are often alternative treatment options available. Unfortunately, we are not in a position to provide “payment plans”.
Please click on the links below to see the opening hours for or to telephone each branch ...
We provide 24 hours 7 days a week emergency service. If you have an emergency please call us on 01656 653918 to speak to our emergency out of hours team.
Ty ArcBrackla ParkBridgendMid GlamorganCF31 2BF01656 653918
T: 01656 653918